Maintenance & support
Guaranteeing system availability and safeguarding your investment
At APROVIS, we provide professional support for your products and systems throughout their entire life cycle. Our teams of technicians know your project inside out and will help you to optimise your system. Thanks to our extensive service network, spare parts are usually available quickly and ready to use on site. You can plug and play many components yourself and we can dial into your system remotely, if necessary. By drawing on trusted data, we harness maintenance insights to continuously improve our products. In this way, we guarantee that your system already benefits today from the connected innovations of tomorrow. We strive to maintain a long-term service partnership so that you can continue to actively learn from our experience.
Our service for you:
Software & updates
With the software and control system from APROVIS, you already have a reliable control unit for your system. Our updates lay the foundation for optimising your processes and keeping them up to date.
You also benefit from monthly reporting with simplified documentation. Our services help you to meet regulatory requirements and our analysis service saves you and your team time and money.
Training & webinars
- Get to know your APROVIS product even better – individually, in teams or on site.
- This allows you to enhance your expertise in system operation, boost system safety and unlock the full economic potential of your system.
- We always cover the latest topics and prepare you for the changes relevant to you with foresight.
- Benefit from our position as a technology leader and strengthen your market positioning with APROVIS training sessions and webinars.
Service agreements
- With a maintenance or service agreement from APROVIS, you can keep your system ready for operation in the long term, extend its life cycle and minimise downtimes. Preventive maintenance safeguards your investment by helping to maintain the value and efficiency of the system.
- As part of a service agreement, our scheduling team will contact you to arrange an on-site maintenance appointment.
- A maintenance agreement also extends the warranty period for selected components – giving you added peace of mind for your APROVIS product.
We are happy to advise you in putting together a customised service package tailored to your needs.
Technical customer support:
Direct line: +49 9826 / 65 83 – 360
We’re at your service to ensure that your system works reliably and efficiently. If necessary, our experts will provide you with professional support by phone, remote access and/or on site.
Measurements & inspections
Even before final acceptance, we test your system and its individual components to ensure your TÜV inspection runs smoothly and efficiently. Our technicians prepare the periodic inspections for your pressure vessels, accompany them through the process and carry out the dismantling and recommissioning once the inspection has been completed.
Alternatively, our team can accompany your inspection remotely — saving you the need for an on-site service visit.
Laboratory
Our goal is to maximise the service life of your APROVIS system. Regular analysis helps you prevent damage and avoid costly downtime. By analysing your measurement samples (e.g. water, urea and solids), we can take prompt action – ensuring even greater system availability.
Analysis & repair work
Your investment is at stake here – in the event of damage, every minute counts. Our goal is to minimise downtimes, reduce costs and prevent operational disruptions.
We act fast to carry out repairs and assist you with recommissioning. At the same time, we analyse your samples and advise you on how to identify and eliminate the cause.
Spare parts
We value the reliable and fast supply of original spare parts as much as you do. To ensure this, we have developed a comprehensive logistics system that delivers the required item to you in the shortest time possible.
We are also happy to take care of installation and recommissioning (simply click on technical support when placing your order).
Supply and disposal
Thanks to proactive maintenance, we usually know in advance when wear parts or components need to be replaced and coordinate this with you to help you plan ahead. Of course, we only use original parts to ensure that your system is supplied with the highest quality.
We also handle the return of wear parts, such as activated carbon and catalysts, and arrange for their reconditioning, recycling or proper disposal. Our value chain is transparent, and the systems are almost completely recyclable at the end of their life cycle.
Remote commissioning
Online commissioning allows us to put systems into operation efficiently and cost-effectively without the need for a technician to be on site. This means that travel restrictions or similar factors have no impact on our service. By accessing your system remotely, we can react quickly and reliably to technical issues and minimise downtimes.
